Further information can be found on our homepage under the heading Refinement.
Payment in advance
You will receive the invoice in advance by e-mail. After receiving your payment, the ordered items will be shipped immediately.
During the order process you will be redirected to PayPal's website to make the payment. After successful payment we receive a confirmation email and send your articles. Additional information is available directly from PayPal.
Credit card (available from mid-2017)
Pay easily and conveniently by credit card. Accepted are MasterCard and Visa. The dispatch of the articles takes place immediately after receipt of your order.
Invoice * (available from mid-2017)
The ordered items will be sent immediately. A few days after the goods have been shipped, you will receive the invoice by e-mail in pdf format or by post.
* Authorities and public institutions can always order on account. Otherwise, this payment method is not available to all customers. We check in each case whether this payment method is granted. If you want a delivery against invoice, please contact us.
If you want to pick up a certain number of items and are unsure about the size, color, or quality, you may like to send samples.
Please do not order these via the shop, but contact us. We are happy to assist you in choosing the patterns.
The return of new, unfinished goods can be done within 4 weeks.
If the reason for the return is a supplier error, we will pick up the goods from you. The pickup can be requested by phone, fax or email. It is also possible to return the goods through you. The costs for the return are accepted by us, provided that they do not exceed the costs of a pickup. After the return you will receive a credit note on the value of the goods including all shipping costs without deduction. Upon request, we will refund your credit via PayPal or bank transfer to your account.
If there is no supplier error, send us the goods. Shirts and blouses should preferably be returned in their original packaging. Underwear is excluded from the return. Shipping costs will not be credited in this case. The processing time of returns is approximately 2 weeks. You will then receive a credit note about the value of the goods. Upon request, we will refund your credit via PayPal or bank transfer to your account.
Please note that unfree returns are not accepted by us.
If you would like to return some items or items were delivered incorrectly, then please proceed as follows:
1) Download the returns form here: http://www.toptex24.de/retourenschein.pdf
2) Fill out the returns form and observe return instructions
3) Send back to the address given on the return form
We are happy to refine the textiles for you.